Refund Policy for Counseling Services:
At Therapy Palette, our commitment is to provide you with the highest quality counseling services tailored to your needs. We understand that circumstances may arise that lead to changes in your plans. Below is our refund policy to ensure transparency and fairness:
Cancellation Policy:
- If you need to cancel a scheduled counseling session, we kindly request a minimum of 24 hours notice. This allows us to accommodate other clients in need of our services.
Refund Eligibility:
- Refunds will be considered on a case-by-case basis and are subject to the cancellation policy. We strive to work with our clients to address any unforeseen circumstances that may prevent them from attending a scheduled session.
Full Refund Conditions:
- A full refund will be issued if Therapy Palette cancels a scheduled session for any reason.
Refunds for Prepaid Sessions:
- If you have prepaid for a counseling package and wish to discontinue services, a refund will be provided for any unused sessions, minus any applicable administrative fees.
Administrative Fees:
- In certain cases, administrative fees may apply to cover processing costs associated with refunds.
No-Show Policy:
- Clients who do not attend a scheduled session and do not provide advance notice may be subject to the full session fee without eligibility for a refund.
We appreciate your understanding and cooperation with our refund policy. Our primary goal is to support you on your journey to well-being, and we are here to address any questions or concerns you may have.
Thank you for choosing Therapy Palette for your counseling needs.
Refund Policy for Certification and Internship Programs:
We strive to provide flexibility for our participants while maintaining fairness. Please review our updated refund policy for courses and internship programs:
Course Refunds:
- Full Refund: A full refund will be provided if a participant requests to withdraw from the course at least 15 days before the start date.
- Partial Refund: If withdrawal occurs within the first week of the course, a partial refund may be granted, deducting any administrative fees or costs incurred.
Internship Refunds:
- Refund eligibility for internships will be assessed on a case-by-case basis, taking into consideration the duration of the internship and any incurred expenses.
No-Show or Withdrawal During Program:
- No refunds will be provided for participants who do not attend or withdraw from the course or internship program after the specified timeframe.
Exceptional Circumstances:
- Refund requests due to exceptional circumstances (e.g., medical emergencies, unforeseen personal challenges) will be reviewed individually.
Requesting a Refund:
- Refund requests must be submitted in writing to [Your Contact Email] within the specified timeframe mentioned in the program details.
Processing Time:
- Please allow 5-7 working days for the processing of refund requests. Refunds will be issued through the original payment method.
Administrative Fees:
- In certain cases, administrative fees or non-refundable deposits may apply and will be communicated during the registration process.
By enrolling in our courses or internship programs, participants acknowledge and agree to adhere to the outlined refund policy. We appreciate your understanding and cooperation.
For any questions or to initiate a refund request, please contact us here.